Shipping Policy

Effective Date: 12 04 2018
Last Updated: 02 01 2025

This Shipping Policy applies to all purchases made through our website www.astroalkatyagi.in, operated and based in Gurugram, India. We offer online astrology consultation services and ship astrological products such as gemstones, rudraksha, yantras, and other spiritual items within India and internationally.

1. Shipping Coverage

We ship our astrological products:

  • Across India via trusted domestic courier partners.

  • Worldwide to most major countries using international logistics providers.

If you are unsure whether we ship to your location, please contact us before placing your order.

2. Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Customized items (e.g., energized gemstones, personalized yantras) may require additional processing time.

  • You will be notified via email or WhatsApp once your order has been dispatched.

3. Delivery Time

Estimated delivery times:

  • Domestic (India): 3–7 business days after dispatch

  • International: 7–21 business days after dispatch (subject to customs and location)

Note: Delivery times may vary due to customs clearance, local postal delays, or public holidays.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery address, item weight, and service level.

  • Free shipping may be offered on select products or promotions, which will be indicated on the Website.

5. Tracking Information

Once your order has been shipped, we will share a tracking number and courier details via email or WhatsApp. You can track your shipment through the courier’s official website.

6. Customs, Duties & Taxes (for International Orders)

  • International orders may be subject to import duties, customs fees, and taxes levied by the destination country.

  • These charges are not included in our product or shipping prices and are the responsibility of the customer.

  • We are not responsible for delays due to customs procedures.

7. Damaged or Lost Items

  • If your order arrives damaged, please forthwith notify us within 24 hours of receipt, along with photographs of the packaging and item.

  • In case of lost shipments, we will assist with claims to the courier and provide a replacement or refund where applicable.

8. Incorrect Address or Non-Delivery

  • Please ensure that your shipping address is accurate and complete. We are not responsible for non-delivery due to incorrect or incomplete address details provided by the customer.

  • If an item is returned to us due to failed delivery, we may charge additional shipping fees to resend the item.

9. Online Consultations

  • All astrology consultations are delivered online and do not involve physical shipping.

  • You will receive consultation details via email/phone or messaging apps. This website is a demo website made for internal testing and trial purposes, Please do not consider the information on the website to be true and refrain from gathering any information from it. The organization shall not be made liable for any losses made through this demo/testing website.

10. Contact Us

For questions related to shipping, tracking, or order status, please contact:

Astro Alka Tyagi
Email: astro.alkatyagi.com
Phone/WhatsApp: +91-7678452050
Address: Gurugram, Haryana- India

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